Fire Safety

Please contact us immediately if you have any concerns about fire safety in your home or nearby area. In an emergency, always call 999.

Preventing Fires in Your Building

Communal Areas
Please keep communal areas clear of items such as bikes, scooters, or baby buggies. These spaces must remain free so residents can exit quickly in an emergency and so that emergency services can access the building.

Communal Fire Doors
We carry out regular Fire Risk Assessments, including checks on communal fire doors. These doors are designed to slow the spread of fire and smoke for at least 30 minutes. Every apartment that opens onto a communal area must have a fire-rated front door.

Smoke and Heat Detectors
We install and maintain smoke and heat detectors in our rented homes. Please allow access for our staff and contractors to service or check this equipment. If you own your home, it is your responsibility to maintain detectors and fire safety equipment.

Balconies
Do not use your balcony to store flammable items such as furniture or white goods. Installing screens or fencing is not allowed, and smoking or using barbecues on balconies is dangerous and prohibited.

Front Doors
If you live in a flat, ensure your front door has a working self-closing device. Report any damage to us so it can be repaired promptly.

E-Bikes and E-Scooters Safety Tips

  • Fire incidents involving e-bikes and e-scooters are on the rise. To help stay safe, follow these guidelines:
  • Avoid storing e-bikes or e-scooters near entrances or escape routes in your home.
  • If possible, keep them in a shed or garage instead of inside your living space.
  • Only use batteries and chargers that meet UK safety standards, purchased from trusted suppliers. Do not modify them, and always follow the manufacturer’s instructions.
  • Unplug the charger once your e-bike or e-scooter is fully charged. Avoid leaving them charging overnight.
  • Install a smoke alarm in the area where you charge your e-bike or e-scooter and test it regularly to ensure it works.

Issues with electrical equipment and appliances can be a common cause of fire. Please read more about electrical safety.