Safeguarding

Everyone deserves to feel safe, respected, and secure in their own home. A home should be a place of comfort and stability, but we understand that for some people, this may not always be the case. Experiencing abuse or neglect can be frightening and isolating, and it may feel difficult to know where to turn for help.

That’s why we are here to offer guidance and connect individuals with the right support. If you, or someone you know, may be at risk of harm, there are services and resources available that can provide protection, advice, and care.

What does safeguarding mean?

Safeguarding is about the steps and measures put in place to protect people’s safety, wellbeing and basic rights. It ensures that everyone – especially children, young people and adults who may be more at risk – can live without fear of harm, abuse or neglect.

At MTD, we place the highest importance on safeguarding and are committed to protecting the welfare of our residents at all times.

Where to report a safeguarding concern

If you are worried about the safety or wellbeing of a child, young person, or adult, you should contact your local social services team in the first instance. If you believe someone is in immediate danger, always call 999.

If you are unable to speak during the call, stay on the line and listen carefully to the operator’s instructions. You can make noises such as coughing or tapping to indicate distress. If prompted, press 55 – this will alert the operator that it is a genuine emergency, and you will be connected directly to the police.

For advice or non-emergency safeguarding matters, you can reach out to our Safeguarding team by emailing safeguarding@mtdhousing.co.uk. You can also call us on 01883 770250 between 9:00am and 5:30pm, Monday to Friday. If you call outside these hours with an urgent issue, your call will be automatically transferred to our out-of-hours emergencies team.

Additional help and guidance for those experiencing domestic abuse can also be found here.

What happens when you raise a concern

If you share a safeguarding concern, whether it’s about yourself or someone else – our safeguarding team will:

  • Respond quickly, treating your concern with sensitivity, respect, and confidentiality.
  • Review the situation carefully to understand the level of risk and urgency.
  • Take the right steps, which may involve reaching out to appropriate services 
or authorities.
  • Keep you updated, where possible, on actions being taken.
  • Provide ongoing advice and support throughout the process.
  • We know it can feel daunting to speak up, but you don’t have to face it alone. We’re here to listen and help.

Possible warning signs of abuse or neglect

The signs can differ depending on individual circumstances, but they may include:

  • A home that is not being properly cared for
  • Unsafe or unhygienic living conditions
  • Excessive clutter or hoarding
  • Lack of essential utilities such as heating, gas, or electricity
  • Unexplained injuries or signs of harm
  • Hazards that put health or safety at risk
  • Unusual or unexplained financial activity
  • Bullying, intimidation, or harassment
  • People living in the property without permission