Make a complaint
At MTD Housing, we are dedicated to delivering a high standard of customer service. We recognise that there may be times when we don’t get things right. If this happens, we want to hear from you so we can put things right and learn from the experience.
How to make a complaint
If you would like to make a complaint, you can do so by completing the form on this page. You can also contact us in writing at:
MTD Housing, 12th Floor Aldgate Tower, 2 Leman Street, London, E1W 9US
Next Steps
Escalating your complaint
You can contact the Housing Ombudsman Service at any stage, or after completing our complaints process if you still feel your concerns haven’t been resolved. The Ombudsman is a free and independent service, established by law to help settle disputes between tenants, leaseholders, and housing providers.
You can reach the Housing Ombudsman Service in the following ways:
Email: info@housing-ombudsman.org.uk
Phone: 0300 111 3000
Post: Housing Ombudsman Service, PO Box 1484, Unit D, Preston, PR2 0ET
How we stay accountable
As members of the Housing Ombudsman Scheme, we follow their Code to ensure transparency in our work and responsibility in the decisions we take.
You can read our self-assessment against the Housing Ombudsman Code, along with our Annual Complaints Performance and Service Improvement Report.